Refund

A refund is a transaction reversal process where the funds are returned to the customer after a successful payment has been made for a purchase or service.

Refunds can occur due to various scenarios, including:

• Canceled Order: When a buyer cancels an order before it is fulfilled, the merchant initiates a refund to return the paid amount to the buyer.
• Product Return: If the buyer returns a purchased product or requests a refund due to dissatisfaction or non-compliance, the merchant processes a refund.
• Failed Transaction: If a payment transaction fails due to technical issues, insufficient funds, or any other reason, the payment company automatically initiates a refund to return the funds to the buyer.
• Disputed Transaction: In the event of a payment dispute or chargeback raised by the buyer, the payment company may issue a refund pending the resolution of the dispute.
• Overpayment: If a buyer accidentally makes an overpayment or submits duplicate payments, a refund is facilitated to return the excess amount.

If a refund is requested, Tazapay will refund the amount to the source used by the buyer to make the payment.

Troubleshooting Refunds

Refunds failing due to incorrect/missing phone numbers

Incase your refunds are failing due to missing or incorrect phone numbers. You can use the customer api to update the phone number of the customer. Check the customer update API - Update Customer API

You can also update customer's phone number via dashboard. Please follow the below steps.

Step 1 -> Navigate to the customer tab

Step 2 -> Select the edit button against the customer you want to update the details for

Steps 3 -> Update the phone number and save the details

Step 4 -> Now you can try re-initiating the refund