Escrow States

The following flowchart details the possible states & substates for escrow transactions

For payment states, we'll pass on payment failed, received, and 'reported' (i.e., user completes an offline transfers and confirms payment is made) as sub-states under Awaiting Payment.

For release, we'll pass on Release Authorized once we get confirmation for release of escrow, and payout completed once the amount is settled to the seller (failed if there was a failure in doing transfer).

All Possible Escrow States

Name	Type	Description
Awaiting_Payment	state	Awaiting Payment from Buyer
Payment_Received	state	Received Payment from Buyer
Payment_NoResponse	state	Not received Payment from Buyer before due date
Release_Authorized	state	Buyer or Marketplace requested to release the payment to seller
Payout_Completed	state	Seller received the payment (final stage)

All Possible Escrow Sub States

Name	Type	State	Description
Generic	subState	Generic	A generic state when the transaction is created
Payment_Failed	subState	Awaiting_Payment	Payment failed
Payment_Reported	subState	Awaiting_Payment	user completes an offline transfer and confirms payment is made
Payment_Shortfall	subState	Awaiting_Payment	Total payment is not done. Full amount is not received.
under_review	subState	Awaiting_Payment	Payment under review. Will be resolved within 1 business day.
Doc_Verification_Failed	subState	Release_Authorized	The KYB document verification has failed. Drop an email to [email protected] to find out more information
Requested_Additional_Doc	subState	Release_Authorized	Additional documents are required to complete the KYB